FAQ
Frequently Asked Questions
1. Where are you based?
We are proudly based in Virginia, United States of America.
2. When will my order ship?
Orders are typically processed within 1–3 business days. You’ll receive a tracking number once your order ships.
3. Do you offer international shipping?
Yes, we offer international shipping.
4. Can I return or exchange an item?
Yes! Please visit our Returns & Policies page or email us at info.zahraatelier@gmail.com for help.
5. How do I care for my items? We’re currently working on a dedicated space just for you, filled with detailed care instructions and helpful videos. Stay tuned — we want to make sure your pieces stay beautiful for a long time.
6. Can I cancel or change my order?
If your order hasn’t been shipped yet, we’ll do our best! Please contact us ASAP.
7. How can I contact you?
Email us anytime at info.zahraatelier@gmail.com — we’re happy to help!